These Terms of Service ("Terms") set out the conditions for using the services provided by Umitake ("we", "us", "the Service"). Please read them carefully before using the Service. By accessing or using the Service, you agree to these Terms.
1. Service Description
The Service is a platform providing the following kintone plugins and integration services, together with subscription management:
- Umitake Document Generator for Kintone
- Umitake AI OCR for Kintone
- Umitake BI Tool for Kintone
- Umitake Outlook Connector for Kintone (an integration service backed by a server we operate)
We also provide IT consulting, AI, and kintone-related services.
How much data we handle varies greatly by product. See the per-product documents under Data Handling for detail.
2. Account Registration
Some features require an account. You are responsible for keeping your registration details accurate. If you suspect unauthorised use of your account, contact us immediately.
3. Subscription and Payment
- Subscription plans are available on a monthly or annual basis.
- Fees are charged to your credit card at the time of subscription and automatically renewed thereafter.
- Annual plans offer a discounted rate compared to monthly plans.
- Prices may change. We will provide at least 30 days' notice of any price change via service announcements or the registered email address, and changes apply from the next renewal cycle.
- Payments are processed through Stripe.
Pricing for Umitake Outlook Connector for Kintone
Because this product depends on a server we operate continuously, it is priced in tiers based on the number of connected users:
| Plan | Connected users | Monthly | Annual (2 months free) |
|---|---|---|---|
| Small | Up to 10 | ¥8,000 / $50 | ¥80,000 / $500 |
| Standard | Up to 30 | ¥18,000 / $120 | ¥180,000 / $1,200 |
| Large | Up to 100 | ¥45,000 / $300 | ¥450,000 / $3,000 |
- A "connected user" is someone who has connected their Microsoft 365 account. This is not your kintone seat count. People who only view history records are not counted.
- When the limit is reached, only new connections are refused. Users who are already connected are unaffected.
- A 14-day free trial is available.
- For more than 100 connected users, please contact us for a quotation.
- Because this product requires a continuously running server, no perpetual license is offered.
4. Cancellation and Refunds
- You may cancel your subscription at any time from your dashboard.
- After cancellation, you may continue using the Service until the end of the current billing period.
- As a general rule, we do not provide refunds for amounts already paid. However, this may not apply where our service failures cause significant damage.
- If a free trial period is available, cancelling before the trial ends will incur no charges.
For how data is handled after cancellation, see §7.
5. Dependence on Third-Party Services
Parts of the Service depend on third-party services outside our control:
- Microsoft 365 / Microsoft Graph API (Outlook Connector)
- Cybozu kintone (all products)
- The AI provider you contract with (AI OCR)
Outages, specification changes, discontinuation, or API rate limiting by these services may render the Service wholly or partly unavailable, or delay synchronisation. We accept no liability for such events.
6. Your Responsibilities
- Designing kintone access permissions is your responsibility. In particular, for the Outlook Connector, record-level view permissions on the history app are the effective visibility scope for email. Because the product consolidates several users' mail into a single app, anyone who can open the history app can read emails that are not associated with them.
- Verifying recipients and preventing misdirected email in the send feature must be covered by your own operating procedures.
- For AI OCR, you are the contracting party with the AI provider. Retention of the data you send, and whether it may be used for training, are governed by your agreement with that provider. Configuring zero data retention or training opt-out is your responsibility.
- Issuing and managing kintone API tokens and AI API keys, and limiting who holds kintone app administrator rights, are your responsibility.
- You are responsible for having obtained the necessary consents and rights for any data you send to the Service.
7. Data Handling and Cancellation
The scope of data we handle, its retention, and its treatment on cancellation are set out in our Privacy Policy and in the documents under Data Handling. Those documents form part of these Terms.
The key points:
- Outlook Connector server-side data is deleted automatically 30 days after the license becomes invalid. The clock starts only when license verification returns an explicit "invalid" result — not when the license server is merely unreachable — and is cleared if the license becomes valid again.
- For other products, no business data is stored on our servers.
- We never touch data inside your kintone. Records there remain after cancellation; delete them yourself if you no longer want them.
- License records and verification logs are currently retained indefinitely (see §6 of the Privacy Policy). We will action deletion requests individually.
8. Acceptable Use
You must not:
- Copy, decompile, or reverse-engineer the Service
- Gain unauthorised access to the Service or use third-party credentials
- Use the Service for illegal purposes
- Place excessive load on our servers or communication networks
- Redistribute or resell plugins or related content to third parties
9. Intellectual Property
All intellectual property rights in the plugins, software, and content provided through the Service are owned by us. A subscription grants you a non-exclusive license to use the Service for personal or internal business purposes only.
10. Disclaimer
THE SERVICE IS PROVIDED "AS IS." WE MAKE NO EXPRESS OR IMPLIED WARRANTIES REGARDING THE SERVICE'S FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR CONTINUITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING DATA LOSS, BUSINESS INTERRUPTION, OR LOSS OF PROFITS.
11. Limitation of Liability
In no event shall our liability related to the Service exceed the amount you paid to us in the twelve (12) months preceding the claim.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, USA. The courts of Texas shall have exclusive jurisdiction over any disputes arising under these Terms.
Notwithstanding the foregoing, where mandatory consumer protection laws of Japan or another jurisdiction apply to a consumer, such laws shall take precedence. Consumers in Japan retain all rights afforded to them under applicable Japanese consumer protection laws, and nothing in these Terms limits those rights.
13. Changes to Terms
We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice via service announcements or email. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.
14. Contact Us
For questions about these Terms, please contact us at:
Umitake Email: [email protected]
Related: Privacy Policy · Data Handling